Privacy policy and terms of service

Service operator and contact

AIUndetectable operates the TherapyWithAI service at TherapyWithAI.com. Questions, privacy requests, and complaints can be sent to support@therapywithai.com. Do not send passwords, authentication codes, payment-card details, or full conversation transcripts by email.

Email privacy support

Information the service processes

• Account data: email address, name or profile fields you provide, authentication identifiers, preferences, and account status. New users in the native app must provide a chosen name, age, and country during onboarding.
• Profile photos: photos you choose to upload are processed and stored through our hosting and storage providers to display your account profile. Google sign-in may also provide a profile image.
• Conversation data: messages, voice or transcript data, saved responses, summaries, notes, timeline entries, and other context you choose to create. AI-generated saved notes may include age, gender, occupation, marital status, and sexual orientation based on information you share in conversations.
• Subscription data: plan, billing cycle, provider, product and transaction identifiers, renewal, cancellation, refund and entitlement status, checkout events, and support history. Full payment-card details are handled by Apple, Google Play, or PayPal.
• Technical and regional data: signup IP and country inferred from it, server logs, device/browser information, requested pages, timestamps, error and security signals, and cookie, local-storage, or app-installation identifiers. Account-linked interaction and request-error records are used for product analytics and to investigate reliability problems.
• Support data: messages and information you send when requesting help, deletion, correction, or a refund.
• Feedback and AI-output reports: feedback you choose to submit, including the selected AI response or excerpt, your reason, and any optional notes you add when you report a response. Reports are stored with your account identifier and submission time for review of safety and service-quality concerns.

Why information is used

Information is used to create and secure accounts, deliver AI-generated responses and saved features, process and support subscriptions, send necessary messages, troubleshoot reliability and abuse, honor deletion or correction requests, apply regional service configuration, and meet legal, tax, fraud-prevention, or security obligations. Public marketing and editorial pages automatically use analytics and campaign-measurement tools to understand site use and attribution. Those tools are excluded from account, login, onboarding, and therapy and chat pages.

AI processing and sensitive information

Our own service records journey activity to understand where people encounter problems and how the product is used: page paths, named controls, onboarding progress, active time, message counts and timing, technical failures, and subscription steps. A first-party browser identifier can connect these visits to your account when you sign in. These records do not contain form values, keystrokes, passwords, message text, or recordings of your screen. Private activity is not sent to Google Analytics or advertising tools.

Detailed journey records and the first-party identifier expire after 180 days. Pending events may be kept in tab-scoped storage for up to 24 hours for delivery retries. Browser journey measurement respects Global Privacy Control and Do Not Track signals. Necessary service records, including authentication, saved conversations and subscription fulfillment, remain available to operate and support your account. Account deletion removes linked journey records. Authorized administrators may separately review existing saved conversations for support or service quality; each review is access-logged. Conversation contents are not copied into the analytics event stream or used for advertising profiles.

We also compare versions of product features. Account-linked feature assignments, dismissal choices, and optional helpfulness ratings are kept until account deletion so your experience stays consistent and a dismissed question does not keep returning. Related journey events follow the 180-day limit above. These feature experiments are disabled when your browser sends Global Privacy Control or Do Not Track. No conversation text is copied into experiment records.

TherapyWithAI gives you an AI therapist powered by software systems and service providers that process the conversation content needed to generate and store the experience. Share only information you are comfortable processing through an online service and use the account controls to manage saved conversations.

Guest conversations

Some website visitors can start a text conversation before creating an account. An essential, HttpOnly browser cookie protects access to that conversation. Guest messages are processed by the same AI and hosting providers as account conversations and are stored on our servers, not only on your device. Guest access lasts up to 30 days; expired guest conversations are removed by a scheduled cleanup. You can also choose Delete guest conversation from the chat menu.

Creating an account or signing in from the guest conversation links that history to your account, without resetting the introductory message allowance. Account retention and deletion rules then apply. Drafts and interrupted-send identifiers use tab-scoped storage. We compare signup-first and chat-first entry, and introductory allowances of 15, 20, 25 or 30 messages. New experimental assignments are disabled for Global Privacy Control or Do Not Track; an existing guest cookie may remain necessary to restore or delete your conversation. No subscription starts without your separate approval at the payment provider.

Voice processing

You choose when to start voice mode and grant microphone access through your device or browser. Microphone audio, relevant conversation history, generated audio, and transcripts may be processed by AI service providers. Some supported modes may also use the browser’s speech-recognition service. Text transcripts may be stored with the conversation. Close voice mode to stop the active connection and microphone capture; information already transmitted may remain under the retention rules described here.

Service providers

Hosting and storage: Amazon Web Services and the service’s database infrastructure process application, account, log, and conversation data needed to run the site.

AI and voice processing: AI service providers process prompts, relevant conversation context, microphone audio, and transcripts needed for the selected text or realtime voice feature. Browser speech recognition may also process speech for supported voice modes.

Authentication and email: Google may provide basic sign-in profile information when you choose Google login. Email providers deliver verification and service messages.

Country lookup: If our hosting infrastructure has not already supplied a country, we may send your signup IP address to ipinfo.io to infer your country. The country is used for regional service configuration.

Payments: Apple, Google Play, or PayPal processes checkout, payer, subscription, and payment information under its own terms. TherapyWithAI receives product, transaction, renewal, cancellation, refund, and entitlement status needed to activate and support a plan.

Public-page analytics and marketing: On public marketing and editorial pages, Google Analytics, Google Ads, and Meta measure visits and campaign performance. Tapfiliate and GoAffPro load only on relevant affiliate or pricing visits. These providers may receive device, page, referral, and conversion data and may set or read their own identifiers. These tags do not load on account, login, onboarding, or therapy and chat pages.

Optional promotional email: If you separately select updates and offers at signup, the service and its email-delivery provider may use your email address for promotional messages. Each promotional message should offer an unsubscribe method; support can also record a withdrawal request.

Device storage and public-page measurement

Browser storage supports website sign-in state, account features, checkout recovery, security, and language preferences. The native mobile app uses platform-protected storage for authentication and the minimum account state needed to keep you signed in. Public marketing and editorial pages automatically load Google Analytics, Google Ads, and Meta. Affiliate tools load only when the public route or referral parameters make them relevant. Those public-page measurement tools do not load in the native app or on website login, account, onboarding, and therapy and chat routes.

Promotional email choice

Signup includes a separate, optional checkbox for product updates and offers. It is not required to create an account. You can withdraw that choice through the unsubscribe method in a promotional message or by emailing support. Necessary account, verification, billing, security, and service messages may still be sent.

Promotional email opt-out

Device storage

• Tab-scoped session storage: authentication state, account profile, verification email, chat selection and drafts, onboarding preferences, chat-mode choice, saved response text, and a pending PayPal activation identifier are cleared on sign-out or when the tab session ends. Pending checkout recovery also expires after 30 minutes.
• Persistent necessary storage: language preference may remain on the device so the site can remember it.
• Native mobile storage: authentication tokens and limited account or preference state use platform-protected app storage and are removed on sign-out or account deletion.
• Conversion measurement storage: a pseudonymous conversion alias and deduplication marker may remain only for the current tab; the raw PayPal subscription identifier is not sent in those browser events or used in their storage keys.
• Public-page measurement: analytics, advertising, and relevant affiliate providers may set or read their own identifiers on public marketing and editorial pages.
• Private-route boundary: third-party measurement tags do not load on login, account, onboarding, or therapy and chat pages, and public-to-private navigation opens a clean document.

Google sign-in

If you choose Google sign-in, Google returns authentication identifiers and basic profile fields permitted by the configured sign-in scope, which may include email address, name, and profile image. TherapyWithAI uses them to identify and display the account. Google’s own processing is governed by Google’s policies.

Sign in with Apple

If you choose Sign in with Apple, Apple returns an account-specific authentication identifier and any name or email fields you authorize. TherapyWithAI uses those fields to create or identify your account. Apple may provide a private relay email address. Apple's own processing is governed by Apple's policies.

Retention and deletion

Account and conversation data, including signup IP and country, may remain until you delete the relevant item or account, subject to backup, security, fraud-prevention, legal, tax, and payment-record needs. In the normal server configuration, access logs containing request IPs rotate daily with ten retained rotations. Security evidence may be retained longer when reasonably necessary to investigate abuse or meet a legal obligation. Request access, correction, or deletion through the account controls or support. Identity or account ownership may need to be verified before a request is completed.

The public account deletion page explains how to delete an account in the app or request deletion without signing in, including the categories of data deleted and retained.

Account deletion page · Privacy request

Security

No online service can guarantee confidentiality or security. Use a strong unique password, protect access to your email and device, sign out on shared devices, avoid unnecessary identifying details, and contact support if you suspect unauthorized access.

International use and rights

Providers may process information in countries different from yours. Privacy rights differ by location and may include access, correction, deletion, objection, restriction, portability, or other location-specific rights. Contact support with your country and request; the team will respond according to the rules that apply.

Terms of service

TherapyWithAI is intended for adults aged 18 and older. You must be at least 18 to create an account or use the service. The age you provide is self-reported; TherapyWithAI does not independently verify your age.

TherapyWithAI provides a personalized AI therapist by text and voice. By using the service, you agree to protect your account, respect other people, follow applicable law, and use the product and its content responsibly.

Do not use the service to break the law, harm or exploit another person, attempt unauthorized access, upload malicious material, impersonate another person, or interfere with service operation. Current plan price, renewal timing, trial terms, and cancellation information are shown before checkout and may change for future purchases. Mobile subscriptions renew through Apple or Google Play unless canceled in the corresponding store account; website subscriptions renew through PayPal unless canceled there.

Emergency support

If you may harm yourself or someone else, cannot stay safe, or face immediate danger or a medical emergency, contact local emergency services or an appropriate local crisis resource now.

Changes to this policy

Material changes will update the effective date on this page. Continued use after a change is subject to the version then displayed, except where applicable law requires a different notice or choice.

Contact and support options